Privacy Policy

In this Privacy Policy, we inform you and explain how we collect, use, share, and protect your personal information when you browse and use our website and when you complete and submit any of our forms. Whenever we make a change, we will publish it on our website www.neuronal.ai.

The main objective of our Privacy Policy is to ensure compliance with current regulations on data protection and privacy, as well as the security in the processing of your personal data.

1. Identity of the Data Controller

The data controller for your personal data is:

  • Company: Neuronal AI Group, S.L.
  • CIF (Tax ID): B16424954
  • Registered Address: Avda. Menéndez Pelayo, 11 · 28009 Madrid
  • Contact Email: dpo@neuronal.ai

2. What Information Do We Collect from Users?

We collect the following personal information:

  • Identification and Contact Data: Name, surname(s), email address, telephone number.
  • Browsing Data: IP address, browser type, visit duration, pages visited, device used, approximate location.
  • Data Provided Through Forms:Information provided when filling out contact or subscription forms.
  • Information Collected Through Cookies and Similar Technologies: More details in our Cookie Policy

We do not collect specially protected data or information from minors without the consent of their parents or guardians.

3. Purposes for Which We Will Process Your Data

We will use your personal data for the following purposes:

  1. To contact you when you request it.
  2. To send commercial communications, provided you have given us your express consent.
  3. To improve the user experience by analyzing browsing data.
  4. To comply with legal obligations when required.

4. Legal Bases for the Processing of Personal Data

The processing of your personal data will be based on:

  • Your express consent, when completing forms or accepting cookies.
  • The application of pre-contractual measures.
  • The performance of a contract, if you purchase our services.
  • The legitimate interest of Neuronal AI Group, S.L.
  • Compliance with a legal obligation.

You can withdraw your consent at any time by sending an email to dpo@neuronal.ai.

5. When Do We Share Your Information with Third Parties?

We may share your information with:

  • Technology or support service providers.
  • Public authorities and legal bodies, when there is a legal obligation.
  • Companies within the Neuronal AI group, when necessary for the provision of the service.

6. International Data Transfers

At Neuronal AI Group, S.L., we process your data within the European Economic Area (EEA) - consisting of the countries belonging to the European Union, plus Iceland, Liechtenstein, and Norway - and, in general, we contract service providers also located within the EEA or in countries that have been declared to have an adequate level of protection.

Notwithstanding the foregoing, we may need to transfer your information to service providers in countries outside the EEA or countries that have not been declared to have an adequate level of protection.

This type of data transfer may occur if:

  • Our servers (i.e., where we store data) or our service providers are located in countries not belonging to the EEA or countries that have not been declared to have an adequate level of protection.
  • You use our services and products during visits to countries not belonging to the EEA.

If Neuronal AI sends your information to a country that is not part of the EEA or countries that have been declared to have an adequate level of protection, we will ensure that your information is appropriately protected. We will always ensure that there is an appropriate contract in place covering the data transfer.

Furthermore, if the country is considered not to have laws equivalent to EU data protection standards, we will ask the third party to enter into a legal agreement that reflects those standards. More information about the standard contractual clauses used by Neuronal AI as a legal agreement can be found at the following URL:

Additionally, if necessary, we will request prior authorization from the Spanish Data Protection Agency (Agencia Española de Protección de Datos) to be authorized to carry out the international transfer.

7. Exercise of Rights

You can exercise the following rights by sending an email to dpo@neuronal.ai:

  • Access: To know what data we have about you and to access it.
  • Rectification: To correct incorrect data.
  • Erasure: To delete your personal data.
  • Objection: To prevent the processing of your data.
  • Restriction: To restrict the use of your data.
  • Portability: To receive your data in a structured format.

If you are not satisfied with the response, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).

8. Retention Period of Personal Data

Personal data will be kept for as long as necessary, depending on the legal basis for which they were collected.

Ultimately, we will only retain your data to comply with legal obligations and to allow for the formulation, exercise, or defense of claims during the statute of limitations for actions arising from contractual relationships.

Last Updated: April 2025.